My blower is under powered. It does not perform as promised on the box.

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  • Updated 5 years ago
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My blower is under powered. It does not perform as promised on the box. I work at Home Depot and I have sold this product to customers because of the amazing performance in the store. We demo with the 4.0. What I got was a 2.0 and Disappointment. It only worked well enough in Turbo for 10 min. I was able to borrow the 4.0 from the store. that was the difference. I would love to pay the difference and trade in my 2.0 for a 4.0. How can I do this?
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lyric boyle

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Posted 5 years ago

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Blue Angel, Champion

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Official Response
lyric, as both Doc and SCDC have pointed out, the run time of the blower on steady turbo is only about 10 minutes, as advertised in the manual.

I believe, based on your description, the blower is not actually under powered on the 2Ah battery, but just has a shorter run time compared to using it on the 4Ah battery. I have both batteries and have tried the blower with both, and for me the performance of the blower is the same regardless of which battery I'm using with it.

I can say the same for the mower, which cuts grass the same regardless of which battery I use.

The blower is available as a bare tool (and also in Canada this spring), you could always return it and purchase the bare tool with the 4Ah battery and charger. A cheaper and probably more versatile option would be to pick up a second 2Ah battery to go along with your blower kit.

As you know, HD has an excellent 90 day return policy if you're not pleased with your purchase. :)

What are you using the blower for? I find the high setting to be more than powerful enough for general cleanup, like blowing grass clippings out of the garden or off the walkway/driveway. I find I don't need turbo that often.
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Jennifer VandeWater, Community Manager

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We're loving reading all of your great uses for your blower other than leaves.  Thanks for sharing!  To speak to lyric's original question, unfortunately, we do not have a trade-in program available at this time for our batteries or tools. It does also sound like the blower is operating properly based on the use of turbo with the 2.0 battery.  It doesn't sound like the power is waning but the run time is affected.