My battery will not stay in place during use

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
My batteries will not stay clicked in place and therefore the mower continually quits.  I have the entire EGO setup and could not be happier with the Trimmer, Blower, and Hedge Trimmer.   have not had much luck with the mower.  I had a defective battery at the start and shortly after that the battery stopped locking in place.  I cannot find parts online and my Home Depot were very friendly, but did not have anyone with EGO expertise the day I stopped to seek service.
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John

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Posted 4 years ago

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Blue Angel, Champion

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John, out of curiosity, does a 2Ah battery install and stay properly clipped into the mower?  If so, the problem is likely the 4Ah battery, and if not the problem is likely the mower.  You will have to give Ego customer service a call, or send them an email with your information and they will call you back:

support@egopowerplus.com
(Edited)
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Denise C

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Official Response
Hi John! Thank you for your post. I see that you have an account registered and that we have your phone number on file. I will be giving you a call back directly sometime this morning to assist you with this issue.
(Edited)
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Denise C

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Official Response
Hi again John! Just wanted to let you know I tried calling the number we have on file for you and it continusly states 'all circuits are busy now'. I want to ensure we have your correct phone number, as it looks like this number was added in the summer of 2014. If you could either give our customer support center a call at (855) 346-5656, and have the serial numbers for your mower kit ready when calling (it does not look like we have that information on file); -or- send an email to support@egopowerplus.com with your number so I can confirm it is correct, and I will call you back again today.
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John

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Thank you EGO for your prompt response and excellent customer services.  After trouble shooting my problem by phone a new replacement mower was sent to my home.  My new mower works perfectly, So much better the one I purchased last year.  I do not think my batteries ever did correctly fit into the first mower I purchased. I think the green attachment button was damaged from the start after comparing it to the new mower.  The green button that locks into place never locked as securely as the new one does.  Before I would have to continually switch out batteries thinking the batteries were not lasting as long as advertised.  Now I can see that my batteries where never properly locking into place even when the mower was working..   I am thrilled with a properly working EGO mower and HIGHLY recommend this mower and the other lawn equipment in this line.  I am certain I just by chance purchased a damaged mower.  My wife reminded me that it was the last one Home Depot had that day and thinks it may have been a floor model. Regardless,  I am purchasing another set up for one of my veterinary clinics because the mower stores in a small space and I do not have a garage at that site.  Thank you EGO for your excellent customer service!  Note to EGO owners, if you have not called in your serial numbers from your batteries, your chargers, and your lawn equipment, do so.  
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Denise C

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I'm so glad we were able to help you out, John! If you haven't sent us your new serial number for your mower, please email it to support@egopowerplus.com. And do not hesitate to give us a call in the future should you need any additional assistance.
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Blue Angel, Champion

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Thanks for the update, John!

Aside from all the more obvious benefits of a cordless electric mower, the easy and compact upright stowage of the Ego mower is its best feature in my opinion.