My battery will not stay in place during use

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
My batteries will not stay clicked in place and therefore the mower continually quits.  I have the entire EGO setup and could not be happier with the Trimmer, Blower, and Hedge Trimmer.   have not had much luck with the mower.  I had a defective battery at the start and shortly after that the battery stopped locking in place.  I cannot find parts online and my Home Depot were very friendly, but did not have anyone with EGO expertise the day I stopped to seek service.
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John

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  • frustrated

Posted 4 years ago

  • 2
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Denise C

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Official Response
Hi John! Thank you for your post. I see that you have an account registered and that we have your phone number on file. I will be giving you a call back directly sometime this morning to assist you with this issue.
(Edited)
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Denise C

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Official Response
Hi again John! Just wanted to let you know I tried calling the number we have on file for you and it continusly states 'all circuits are busy now'. I want to ensure we have your correct phone number, as it looks like this number was added in the summer of 2014. If you could either give our customer support center a call at (855) 346-5656, and have the serial numbers for your mower kit ready when calling (it does not look like we have that information on file); -or- send an email to support@egopowerplus.com with your number so I can confirm it is correct, and I will call you back again today.