mower wouldn't start

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This is the start of the second season for my 20" EGO Mower. I've used it a couple of times as has the wife. One week ago I went out to mow the yard. I unfolded the handle, extended it fully and locked it in place with the clips, put in a fully charged battery, pressed the key and squeezed the handle and nothing. The lights would come on and the green light on the battery came on. I've read many of the previous questions and the only one that came close to my problem was the fellow that dug into the mower. I don't want to do that as I have 4 years left on the warranty. I came in and wrote an e-mail but have had no response, I didn't call because I've read about the excessive wait times. Now the peculiar part. After I sent the letter, I went back out and got the mower ready to use. When I depressed the key and squeezed the handle, the mower started and I was able to do the lawn. Does anybody have any suggestions as to what would cause this, without having to void my warranty by removing the cover? Thanks for any suggestions.
John 
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John

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Posted 3 years ago

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Blue Angel, Champion

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Official Response
John, if the handle clips aren't suspect, and it doesn't sound like they are, the only other thing that comes to mind is the possibility of one of the motor brushes not making good contact with the armature; perhaps after a winter of storage a small amount of moisture caused a resistive spot, and the second time you tried it the motor had been jostled slightly and a good contact was made?

That's just a guess, but it would go along with my previous experience with motors having sat for a while. If they don't fire on the first try, a few light raps with a hammer or manually spinning the motor (unplugged or with battery out) is often enough to get it going, after which it runs fine. I've seen this with power tools, car starter motors, lots of stuff.

If the condition doesn't repeat I'd guess there's a pretty good chance that's all it was, and if the mower is working fine now I would t worry about it.

Also, Ego is moving away from their email support. They're finding they can offer better service and better tracking of customer issues using the phone in system. Yes there will sometimes be a wait during peak periods (like spring), but they're generally excellent once you get through.
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John

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Blue Angel, Your explanation sounds plausible, and I did try "lightly" bouncing the mower and spinning the mower blade. The mower though had already been used several times this season, and that is why I'm concerned, I can't afford to be without a mower for several weeks. I haven't noticed if there is a noticeable click when the key is pressed and the handle squeezed. That is something I will have to listen for next time. It was just odd as to how quickly it happened. I appreciate you quick response. If it happens again, I may look into the switch fix and see if that is the problem. However, I don't want to jeopardize my warranty.
 
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(a)Typical Engineer

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Do you have other tools and batteries to try in different combinations to isolate the issue (between battery and mower)?
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John

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No I don't have any other tools. I do have an extra battery I tried in it, with the same result. If the battery has a full charge, the lights work and the green light on the battery lights green when pressed, what good would trying the battery in other devices do? As I stated in the original post, after I came in and sent an e-mail to EGO then went back out and tried it again, it worked. FYI, you might be interested to know that EGO closed the case without even contacting me about the problem to discuss it.
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Blue Angel, Champion

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It's possible they saw your posts here and figured the issue was solved, but even so I think you should have been contacted.

The other possibility is that they're closing all open emailed cases since switching to phone-only correspondence, but you should still have been sent an email reply indicating so, and to call in if you still had a problem.

Hopefully is was just a dirty contact in a switch or something similar that corrected itself. Whatever you do, be sure to speak with Ego first if the issue ever arises again. Don't go voiding the warranty! :-)
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John

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As suggested by Amber, an EGO rep., I called the customer support number and believe it or not, wasn't on hold but just a few minutes. Amber said they would replace the clamps. I guess she didn't know that they were on back order and wouldn't be in until the last of May. I'm to call back then so they can get them sent. I went out today to check for the audible click when squeezing the handle and it was there and the mower started just fine.
(Edited)
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Jacob

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I know why. I know why... maybe ready for this answer.

First a question.

Did you leave the battery in the mower for like 5 to 10 minutes before you started it? If so, did you take it out ant put it back in? If you didn't try that, here is what happened

The 20" mower will do this sometimes. If you leave the battery in it, something will cause a small drain in the battery that will cause the mower to be stupid and not work. All you need to do is pull the battery and put it back in. Mine did that for a year and I got it serviced. So this winter, send it in for warranty if this is exactly what is happening.

This was repeatable 100% of the time with my mower. Just try it, go put a battery in it, walk away for 10 mins. Try to start it. If it won't start, I bet your battery will be warm to the touch
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John

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That is not the case Jacob. The battery was in the mower. I unfolded the handle and secured it like it is supposed to be. Pressed the key and squeezed the handle, nothing. I change to my other battery and the same thing.
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Jacob

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Awe. Maybe it was only my mower that did that.
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Amber F., Official EGO Rep

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Official Response
Blue and ATE are probably right. We have replacement clamps for you. Please call 1-855-EGO-5656 (1-855-346-5656) and let us help you get to the bottom of this.

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