mower wouldn't start

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This is the start of the second season for my 20" EGO Mower. I've used it a couple of times as has the wife. One week ago I went out to mow the yard. I unfolded the handle, extended it fully and locked it in place with the clips, put in a fully charged battery, pressed the key and squeezed the handle and nothing. The lights would come on and the green light on the battery came on. I've read many of the previous questions and the only one that came close to my problem was the fellow that dug into the mower. I don't want to do that as I have 4 years left on the warranty. I came in and wrote an e-mail but have had no response, I didn't call because I've read about the excessive wait times. Now the peculiar part. After I sent the letter, I went back out and got the mower ready to use. When I depressed the key and squeezed the handle, the mower started and I was able to do the lawn. Does anybody have any suggestions as to what would cause this, without having to void my warranty by removing the cover? Thanks for any suggestions.
John 
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John

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Posted 3 years ago

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Blue Angel, Champion

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Official Response
John, if the handle clips aren't suspect, and it doesn't sound like they are, the only other thing that comes to mind is the possibility of one of the motor brushes not making good contact with the armature; perhaps after a winter of storage a small amount of moisture caused a resistive spot, and the second time you tried it the motor had been jostled slightly and a good contact was made?

That's just a guess, but it would go along with my previous experience with motors having sat for a while. If they don't fire on the first try, a few light raps with a hammer or manually spinning the motor (unplugged or with battery out) is often enough to get it going, after which it runs fine. I've seen this with power tools, car starter motors, lots of stuff.

If the condition doesn't repeat I'd guess there's a pretty good chance that's all it was, and if the mower is working fine now I would t worry about it.

Also, Ego is moving away from their email support. They're finding they can offer better service and better tracking of customer issues using the phone in system. Yes there will sometimes be a wait during peak periods (like spring), but they're generally excellent once you get through.
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Amber F., Official EGO Rep

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Blue and ATE are probably right. We have replacement clamps for you. Please call 1-855-EGO-5656 (1-855-346-5656) and let us help you get to the bottom of this.