Mower won't start.

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  • Updated 4 years ago
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 I ruled out all of the obvious things like battery, key, handle & position. No obstruction & blade spins freely. Just won't start...no click or anything? Sat over winter & now won't start?
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Steve Tilotta

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Posted 5 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Steve, sorry for the delay in our response.  Sounds like you are doing everything right.  Please give us a call so we can go over your options.  We stand behind our products and will do what is necessary to make this right for you.  Your mower has a 5 year warranty so you can rest easy knowing you're covered.  We can be reached at 1-855-346-5656 Monday through Friday from 8:30AM - 8:00PM EST (Saturday and Sunday from 10:00AM - 6:00PM EST).  We look forward to hearing from you.
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Roger Leahey

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I don't have my ECO yet, but does the manual mention a fuse or circuit breaker?
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Jennifer VandeWater, Community Manager

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Hi Roger, there is no "reset" fuse or circuit breaker on this mower.  
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Rex

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Problem and Solution:
Same thing happened to me. The headlight worked, the handles were fully extended, etc. Turns out it was the part that rests between the safety lever and the switch. It was stuck below the switch, thereby leaving the key ineffective. The key rested below it's full "return" position, a clue to the jam. I was able to disassemble the housing, free the part, and re-assemble the unit. All the screws you need to remove are straightforward except for the two that get threaded through the handles. There's a sleeve that slides into the handle that also needs to be positioned properly upon reassemble. Not difficult if you have any aptitude for assembly. The mower is now  okay, but I'm guessing this issue that will re-occur, failing an improved spring or perhaps a restyled part.
-RWood
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Suoo

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I have the exact same issue. Still waiting to hear back from customer support. Home Depot were useless, buck passed...
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Denise C

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Hi Suoo! I was able to locate your account that you created, but I do not show that we have any troubleshooting logged for you. If you called in and left us a voicemail, I do apologize that no one has gotten back to you yet. We have been experiencing higher call volume due to the change in seasons, but we want you to know we are here to help you. If you could either send an email to support@egopowerplus.com with your contact number so that one of our EGO specialists can get back to you; -or- give us a call back at 855-346-5656 today and we can troubleshoot with you to identify the problem and assist you further.
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Steve

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Steve, mine did same thing and there is a fairly easy fix. If your handle does not click when you press your green start button and pull back your handle, here is your fix: Take you top casing cover off, there are 4 screws in front and 13 on back cover. {Careful as there is a spring to return your green button you don't wish to lose. I suggest having a bowl to put all your screws and bolts in.

The problem is that the square switch relay box does not lock into place and with mine, it slid back to the casing cover which caused the handle switch mechanism to fall behind the relay box, thus no clicking when pulling handle and lawn mower will not turn on.  

Once I repositioned the Box relay sliding back into position and had my handle switch back on top, not in behind the relay box, I got my click back when pressing my green button and pulling back the start handle. What I also did was put a peel and stick furniture pad on back of relay box so that it would press onto back of housing when closed up to help keep the relay box from sliding out and same problem occurring.

(Suggestion to EGO: update the box relay in the handle so that it locks into place and can not slide forward which allows the handle switch to fall behind relay switch and making the lawnmower inoperable.)

Other than that, I LOVE my EGO products!!!

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Pat

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Mower is charged, handle is at the right position, but the key pushed and the handle flipped does not generate a start. I am not sure I can make the repair suggested without a better visual. Do I have to send it away to get it fixed?
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Denise C

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Hi Pat, thank you for your post. I see that you sent us an email on 9/27 regarding this same issue, and I replied back to you on the 28th letting you know we are more than happy to help you with this issue. You didn't provide a phone number in the email so we would just need you to either reply back with your phone number and the best time to reach you; -or- call our customer support center and one of our friendly EGO customer service specialists will be more than happy to assist you. We are available Monday through Friday 8:30AM-8PM EST and Saturdays and Sundays 10AM-6PM EST for your convenience. And we just ask that you please have the serial numbers of your EGO mower, battery, and charger ready when calling. We look forward to hearing from you!
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Rex

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A safety activation part is jammed on top of the internal switch. I learned that you can un-jam that part without dis-assembly.  Drill a small hole through the plastic on the far right side (as you face mower from behind) in the depression that holds the key ... right in the corner of that depression. Poke a nail into the hole ... it will go about an inch before touching the top of the switch. You can push the jammed part back into place by levering the nail toward you as you stand behind the mower.
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Rex

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To clarify ... you lever the bottom of the nail toward you by pushing away on the top of the nail. You'll feel the jammed part click back into place.
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Rex

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There are six corners in that keyslot ... the hole goes in that corner farthest to the right. NOT the one at the very top.
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David Cline

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That's some great info Rex, and I'm sure some of the tinkerers will appreciate knowing where to start with their tinkering.

For the average customer, it probably isn't worth jeopardizing your warranty coverage by drilling into your mower. Not to mention the risk of cutting or exposing an internal wire by cutting or drilling into the panel.
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Pat

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Thanks Denise, but it was recommended by your service specialist to take it to the local Home Depot, and they would send it away for about two weeks. I was just looking for a quicker turn around. No such luck?
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Rex

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By all means, don't drill past that first layer of plastic!
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Pat

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Just sent the mower in through Home Depot. Will let you know how long it takes
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Blue Angel, Champion

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Pat, you may need to get Customer Service to help you through some troubleshooting steps to identify the issue. Send them an email at:

support@egopowerplus.com

Include your contact information, a description of the issue you're having, and make sure your tools and accessories are all registered:

http://egopowerplus.com/pages/registe...

Someone from the Customer Service team will get back to you ASAP.

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