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I ruled out all of the obvious things like battery, key, handle & position. No obstruction & blade spins freely. Just won't start...no click or anything? Sat over winter & now won't start?
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130 Points
Posted 5 years ago
Jennifer VandeWater, Community Manager
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81,068 Points
I have the exact same issue. Still waiting to hear back from customer support. Home Depot were useless, buck passed...
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6,334 Points
Hi Suoo! I was able to locate your account that you created, but I do not show that we have any troubleshooting logged for you. If you called in and left us a voicemail, I do apologize that no one has gotten back to you yet. We have been experiencing higher call volume due to the change in seasons, but we want you to know we are here to help you. If you could either send an email to support@egopowerplus.com with your contact number so that one of our EGO specialists can get back to you; -or- give us a call back at 855-346-5656 today and we can troubleshoot with you to identify the problem and assist you further.
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474 Points
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110 Points
Mower is charged, handle is at the right position, but the key pushed and the handle flipped does not generate a start. I am not sure I can make the repair suggested without a better visual. Do I have to send it away to get it fixed?
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162 Points
There are six corners in that keyslot ... the hole goes in that corner farthest to the right. NOT the one at the very top.
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37,182 Points
That's some great info Rex, and I'm sure some of the tinkerers will appreciate knowing where to start with their tinkering.
For the average customer, it probably isn't worth jeopardizing your warranty coverage by drilling into your mower. Not to mention the risk of cutting or exposing an internal wire by cutting or drilling into the panel.
For the average customer, it probably isn't worth jeopardizing your warranty coverage by drilling into your mower. Not to mention the risk of cutting or exposing an internal wire by cutting or drilling into the panel.
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110 Points
Thanks Denise, but it was recommended by your service specialist to take it to the local Home Depot, and they would send it away for about two weeks. I was just looking for a quicker turn around. No such luck?
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162 Points
By all means, don't drill past that first layer of plastic!
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110 Points
Just sent the mower in through Home Depot. Will let you know how long it takes
Blue Angel, Champion
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180,078 Points
Roger Leahey
Jennifer VandeWater, Community Manager
Rex
Same thing happened to me. The headlight worked, the handles were fully extended, etc. Turns out it was the part that rests between the safety lever and the switch. It was stuck below the switch, thereby leaving the key ineffective. The key rested below it's full "return" position, a clue to the jam. I was able to disassemble the housing, free the part, and re-assemble the unit. All the screws you need to remove are straightforward except for the two that get threaded through the handles. There's a sleeve that slides into the handle that also needs to be positioned properly upon reassemble. Not difficult if you have any aptitude for assembly. The mower is now okay, but I'm guessing this issue that will re-occur, failing an improved spring or perhaps a restyled part.
-RWood