Mower won't start.

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  • Problem
  • Updated 2 weeks ago
  • In Progress
I was mowing today and when I went to switch batteries, the mower would not start again. I used a fully charged battery just like I have done for the last year. With the fresh battery in, I started it, the green light flashed, and the blade started to turn but then it stopped and the red flashing light came on. I tried several times removing and replacing the battery thinking it might be a connectivity issue, it was not. To make sure it wasnt the battery I tested the battery in my backpack blower and it powered right up. So I started to troubleshoot. First thing I did was clean out the mower thinking maybe the clippings had built up (the grass was wet). I cleaned out the clippings, put in the battery and same thing, no go. So my next step was to remove the blade, thinking some clippings or debris may have be jamming the motor and causing it to shut off. With the blade off, I put in the battery and tested it. It worked fine, powered right up. So I thought I was good to go. I put the blade back on, went to start it up, and same thing, a quick green light followed by flashing red, and no power. Is there some sort of sensor that could be causing this?

Thanks
John
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John Richardson

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Posted 3 weeks ago

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Paul Christenson

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Did the power indicator on the mower illuminate?



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John Richardson

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Yes, when I start the mower it is shows green for a second, then turns to flashing red and cuts off. I can turn on the headlights with no issue.
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Paul Christenson

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If the battery or mower circuitry is too hot. (The power indicator on the mower will illuminate orange for 10 seconds)


I think a call to CS in in your future...:(
(Edited)
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John Richardson

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It would not start 2 hours after it ran last so I dont think it is overheating. Without the blade on, the mower starts right up with no issues. It is only when I put the blade on that it doesn't want to run.
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Paul Christenson

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I know no one could ask this of another user...but I'd be curious is one person could spin the blade and then the other person hit start while the blade was spinning and the mower would operate and not shut down...if it operates, it would indicate there is some issue of the electrical system heating up trying to overcome the torque to start
(Edited)
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szwoopp, Champion

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No one should try that
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John Richardson

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I like having all my fingers so I think the assisted start is out of the question lol. My guess is that there may be some sort of sensor issue. I will call customer service in the morning and see if they can assist.
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Blue Angel, Champion

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Yes, a phone call is a much better idea than putting body parts in the blade’s path! :-0
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Amber F., Official EGO Rep

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Please keep us posted, John. 
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lisa

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Yes please keep us updated. Same issues green light/red light. I did not remove blades but tried other battery. Mower battery runs blower. Blower battery gives same problems on mower as mower battery.
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Penny Pfeil

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John, I have the same problem.  Today I got through by phone to EGO.  The pleasant Help Desk person listened to the non-start issue and referenced the problem through some process and determined it might be a "motor wire" issue.  Tomorrow I will be taking the mower and battery to the Home Depot Tool Care Center for diagnosis and hopefully service.  I will provide an update when I have more information.
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John Richardson

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I spoke with customer service this week and they advised me to take it to home depot as well. I will provide an update as I get information.
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Penny Pfeil

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Took the mower to Home Depot this morning.  It would not start for them.  Upon hearing the information regarding a "motor wire" issue the tech began the process to ship the mower out for repair which could take 3 to 6 weeks.  We've had 3" of rain as of today with more to come.  Sure hope it's a lasting repair and quick return.