Mower won’t start

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  • Updated 2 years ago
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Battery says it is completely charged. However, when I put it into the mower it lights up as read in the mower will not start. Any advice?
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rebecca

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Posted 2 years ago

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(a)Typical Engineer

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Which mower model?  What battery size?  Which charger model?  How old is everything?

1) With the battery out of the mower, what color is the light when you press the power button?
2) Do you have other Ego tools, or batteries you can try to narrow down the problem between the mower, battery and charger?
3) When you used the mower last, did you run it all the way down to flashing RED (battery status)?
4) When you put the battery on the charger last, how long did it charge for?
(Edited)
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rebecca

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It is 3 years old, battery size 56 V, charger model CH5500

1-The color is red when power button is pushed,
2-No other products
3-Yes ran down to flashing red
4-it charged for an entire day
and when 
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(a)Typical Engineer

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Official Response
Given that you got a full use out of the battery, AND that it is sitting on the charger all day but not recharging, my first thought is the charger is not functioning.  The mower is covered by a five year warranty, but the battery/charger are only three years, so you might be right at the point of warranty coverage dropping.  At this point, you'll need to give Ego a call so that they can troubleshoot with you further.  You'll also need your receipt unless you're product is already registered with Ego.

Customer service department can also be reached at 1-855-EGO-5656 (1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) & 10:00AM - 6:00PM EST (Saturday & Sunday).

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