Mower won’t start

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  • Problem
  • Updated 4 weeks ago
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Got done mowing my front lawn, went to the back and the mower wouldn’t start. Checked battery. Fine. Switched batteries. Nothing. Let mower chill for the evening because I was over it.
Now. Checked under it, nothing blocking the blade. No build up anywhere actually, keep it clean. Have checked all latches and levers and they’re all in place as they should be. No error lights on the mower or any of the batteries. Have tried folding it up and resetting all the patches essentially. Bail bar still clicks when power button is depressed and then pulled. Customer service still isn’t answering. Been an all day event (called at 8am and they still haven’t called back).
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Bob Jobe

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Posted 2 months ago

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Matt

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I have a similar issue, I found a crimped wire before the motor coming from the handles. I took some photos and posted them in my response. I'd check that -- your issues are very similar to mine.

I also found the phone number to be useless.
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crbalch

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@matt I cant find the photo you are alluding to, can you re-upload so I can see if thats my issue?
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mattysa

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The steps below involve removing the top plastic cover of the mower, which h is a royal pain in the butt and about 30 screws some of which are very well hidden.
1. To check all your limit and relay switches are in order, check continuity from the battery red wire to the red wire on the PCB that goes to the motor red wire.  This is at the two terminal block mounted on to of the PCB. You have to do this with the key pushed in and the handle pulled up just as you do when starting the mower. This can actually be done without taking the whole cover off, just the battery compartment out. If you don't get continuity one of your limit switches is not making.
2. Check DC motor brushes.  My brush springs are no longer "springy" and not making pushing the brushes to make contact with the commutator.  if you measure the black and red wire going into the motor you should get less than 1 ohm (disconnected from PCB) .  If your brushes are not making contact then you will get OL from your meter.  So either your motor has an open circuit somewhere (possible but not likely) or the brushes are not contacting.  You can order a new set of brushes from Ego.



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Tom

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Thanks mattysa, I think these sorts of posts are super helpful both because Customer Service isn't a thing anymore no matter what you buy and because on some level we must know that all mowers will eventually require diagnosis/maintenance no matter their power source.

I'm hoping that enough of those ego mowers/powerheads are being sold that a solid DIY community will emerge to help the brave do their own out of warranty servicing, or even in warranty servicing for that matter.
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Slaw

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Mattysa,

Where are people getting replacement parts for these tools? I asked the question in other posts but the topic gets shut down and no one answers the question. Are people scavenging from dead tools or do you have to be an Ego mole?
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Oregon Mike, Champion

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RCPW.com is a source for parts as is EGO CS.
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Tom

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Which leads to the next logical question.   Where can a guy get an exploded diagram of his ego tools with part names/numbers so they can be looked up on RCPW.com or elsewhere?
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szwoopp, Champion

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Ego CS is probably the best option for something like that
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Slaw

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Ok. I like this. I would feel much better knowing I can get repair parts. As Tom said, getting a repair manual would be icing on the cake. The problem I would have is that I recently had a conversation with Ego CS and an attempt to relay minimal technical information was met with extreme confusion. I equate it to asking a young HD employee where one would find the router bits. That said, Mike is there secret code word or numeric code I can enter into the phone to bypass the millennial and get to a tech rep?
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Tom

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Slaw, you've probably seen this by now:

https://www.youtube.com/watch?v=EH0GS0iUzzM

This is the sort of stuff I look for before buying into something.   A community of people taking things apart is hugely valuable, especially after the warranty runs out.

I have the tools, but no where near the skills to do what that guy did, but I can follow along and if I have a real shot at resurrecting a dead $400 battery (when the time comes) that will be pretty nice.

The marketing on this battery operated gear is that its "no maintenance" but we will have to get in there sooner or later if we don't want to be on the hook for expensive replacements or long waits while HD's non experts try to fix it.

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Oregon Mike, Champion

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Slaw, no idea. I've seen people mention here on the forum getting help with repair parts but I'm not sure how they did it beyond calling CS. 
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Slaw

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That is the first time I’ve seen that video. When it comes to electronics repair. Regardless of your experience it is a lot easier if someone else posts a go by on how to fix something. I Am a hobbyist with electronics engineering training but not a degree. I have a lab in my basement so I can do most repairs for normal consumer electronics. Once again it saves s lot of time if someone else has already detailed the trouble shooting steps for a particular issue.
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mattysa

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My situation is a bit different than probably the rest of you.  I brought my mower at HD same as everyone else but then moved back to Australia and took it with me.  Of course my warranty is not recognized here and there is no service partner in the area that I live in so there really is no other option that to fix it myself.  I am an electrical engineer so nothing in these machines scare me so I found the company here that acts as 3rd party warranty provider and I can get parts directly from them. They also sent me the exploded part list and view.  I can only attach a jpg here so the quality is crap but I actually have the excel sheet.  If someone can tell me how to upload that I will.



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szwoopp, Champion

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That is an awesome resource.  I think you would have to put the file in dropbox or other similar cloud storage system and then post the link here.  As you found you can only upload image files to this board.
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Slaw

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Sweet. Yea like szwoopp said if you supply a hyperlink that would work. I know if you have an iPhone you can use iCloud to do that. There really needs to be an IM function on here.
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Frank Woodbery

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matty - Wow that's great! I never suspected EGO would publish an exploded view with part BOM available to us consumers. I always thought that EGO would not encourage us to attempt home repairs on anything other than simple replacements.
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Vincent

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I appreciate all the informational posts but my mower is new and I'm not going to chance opening it up. I see some others have had the same issue; worked at first, then wont start again. Is there a common issue I can look for?


(Edited)
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crbalch

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I am dealing with the same exact thing over here. Anyone found a solution yet? All of the relays are working correctly, but the mower wont start. All other battery functions are working properly (lights, self propel, etc)