Mower Stopped Self Propelling....

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  • Updated 3 hours ago
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I so wanted to like this product but only after 5-7 uses the self propelling function is DOA. Now I find that any serious repairs can't be done locally and the mower has been sent to AZ for 4-6 weeks. I can hardly wait for the warranty to expire.....  Had I known that there aren't any local warranty services set up for serious repairs before I purchased the mower I doubt I would have made the purchase. Too bad, such promise. I was hoping to ditch my gas mower forever, but now it seems that I'll need it as much as ever.
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Eco-man

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Posted 10 months ago

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summetj

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If you are within the 90 day return period at Home Depot, just return it and buy a new one.
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Eco-man

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No can do.  I'm 1yr. out.
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summetj

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Oh well I had hoped that due to the 5-7 uses comment you might still be in the 90 day period. You'll just have to wait for the repair.  I had the same issue with mine and you can read about my experiences here:
https://www.summet.com/blog/2017/10/21/ego-21-mower-lm2100sp-self-propel-motor-failure-repair-report...
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Thomas Lawson

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You mentioned that the mower ego sent you had a stronger and quieter self propel mechanism. Did it look the same or was it upgraded? I ask because there is a YouTube video showing the new dual battery mower compared to the old mower and they are commenting and showing a new self propulsion drive. I am interested in buying the steel deck but I’m concerned it will have the old/lesser tech.....https://m.youtube.com/watch?v=Kd85zB-...
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summetj

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The drive unit on the replacement mower looked just like the one it replaced, at least from the bottom.  (I think it was quieter and more powerful than the failed one just before it failed....I think that it probably worked just the same as the original when I first bought it.)
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Thomas Lawson

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Got it. Thanks.
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Dave .

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My 21SP is currently somewhere in the Home Depot repair system.  I've not received any updates after 2 weeks as to what's going on but I was told before it was sent off, that I should figure repairs would take about a month.   My mower was 3 years old at the time of the SP failure.  Not happy, especially with the long repair times.  EGO needs to figure out how to reduce repair times to a week. They shouldn't rely on Home Depot for service.   It's not like my grass stops growing because the mower is out of service.
(Edited)
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szwoopp, Champion

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I hope this info from Ego is helpful

Not all Home Depots perform the repair on-site, so it is possible they'll be sending your mower out. However, per our service agreement, the entire process should not take more than 4-6 weeks. If it takes more than four, please give our support team a call (1-855-346-5656).

In the meantime, you can always get real-time updates on your mower's status by calling 1-855-284-3349. This is the number for Home Depot's warranty department, where associates can instantly search for and assist with your case. 






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Thomas Lawson

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A month is still too long in my opinion. If the turnaround is more than two weeks they should either give out loaners or send out replacements. I know this isn’t a perfect comparison but when my Apple Watch stopped working under warranty I received another one in the mail and mailed in the faulty one. The one Apple sent me came in a tiny box with no straps or charger or anything. Ego could do the same thing. I don’t know how much you can strip down the mowers but as an example if you could remove everything but the deck and motor and then ego sends out a new deck and motor in a cheap non descriptive box and you attach the blade, handles, etc....
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Oregon Mike, Champion

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Thomas, an "unofficial" loaner program is to buy another tool at Home Depot and use it until the other tool gets returned or 90 days whichever comes first. HD's return policy is 90 days (1 year if paid with a HD credit card). Some balk at the idea but some have done it.
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Thomas Lawson

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I wouldn’t be above it. You are following their rules so why not? The manager at my Home Depot is particularly lax. I returned the EGO snowblower a month after I bought it with no box and it was obviously used.....