Mower side-discharge attachment KEEPS popping out!

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  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Side discharge chute won't stay on

Yes, I carefully watched EGO's video about how to properly install the various attachments, and read the manual cover to cover, but it's a design-flaw and my side-discharge-chute falls out CONSTANTLY, making me very frustrated while trying to use this machine for its intended purpose!  I CAREFULLY line everything up, insert the base of this chute into that little crevice, then "firmly" press it into place, but it's still no good.  

Everytime I turn the mower, I tilt it back onto its rear wheels to pivot, and BAM the side discharge-chute pops out again.  Hit a bump?  What-do-ya-know!  Side Discharge Chute is on the ground once again!  My last mowing required re-installing that darn side-discharge-chute 5 times, having to stop and mess with something that is clearly a major design flaw.  

I'm a side-discharging kind of guy - it's my preferred method of mowing, and this thing really irks me.  Every other mower actually discharges their clippings from the SIDE, not out the back, then out the side, like this EGO does.  I can only imagine how it would void my warranty if I cut a hole in its plastic deck, where most other mower's position their side-dischargers . . .  I want to though, but I'd need to fashion some sort of shield or flap at that point, pretty much re-designing the entire thing.  

At first, I REALLY liked how I could get close to things ambidextrously, on either side of the mower, and I'm putting up with the elongated front not allowing me to get close to things from a forward attack, but this is unacceptable and makes me really consider just fully giving up and returning it!

I can't be the only one having this issue, and being extremely annoyed.  Would cutting a hole in its side void my warranty (of course it would), and if so, will you EGO people please devise a solution and send it to me?  Please?  I really want to remain a loyal fan, but this has got me second-guessing my admiration.  

I thought I paid for a "3-in1" mower, but only mulching and bagging is merely 2-in-1!  I was tricked!  I need to side-discharge!!!
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E Power GO Beyond Belief

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Posted 4 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Moto Krome, We’re glad to learn that you may have become an EGO mulching convert, and that you like the rest of your EGO lineup and the EGO battery power. That said, we’re sorry that the side chute was not working for you. We’re available 7 days a week to troubleshoot or answer any questions you have.  At this time, we have not made a redesign to our side discharge but are taking all suggestions/complaints seriously.  Change takes time and we appreciate you and all others taking the time to share their experiences with us.