Mower finally headed to Home Depot

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Duplicate

My mower is finally en route back to Texas after a long trip to Atlanta, a long wait time to be repaired and now 10-15 more business days until it gets back to Texas.  When they said 6-8 weeks they weren't lying.  I really like the EGO products but this is a really, really long repair time.  Turns out the motor was shorting out which caused a problem in the control board. Sounds like an expensive repair but it was all covered under warranty.  I hate to think I'd need a spare mower just to get by but that may be the case.
Photo of David R Ellis

David R Ellis

  • 196 Points 100 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 1
Photo of szwoopp

szwoopp, Champion

  • 69,224 Points 50k badge 2x thumb
Need to take advantage of the HD "loaner" (aka BORG 90 day return) program.
6-8 weeks is unacceptable.
(Edited)
Photo of Melanie

Melanie

  • 170 Points 100 badge 2x thumb
I never heard anything about a "loaner" program.  I am in the exact same fix.  It's been 3 weeks already for me.  I am in Texas too, and it's been steadily raining!  The grass is over 2' tall in places!  With surgery coming up in 3 weeks & me unable to mow after that, I am REALLY in trouble now!
Photo of Jimmy Kitchens

Jimmy Kitchens

  • 60 Points
Buy a second unit from HD and then return it when your repaired one comes back.90 days or 1 year on HD CC
Photo of (a)Typical Engineer

(a)Typical Engineer

  • 26,320 Points 20k badge 2x thumb
David, thanks for documenting the timeline to repair, and the detailed problem report.

This conversation is no longer open for comments or replies.