Mower died while mowing would not start

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  • Updated 3 weeks ago
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Mower died in middle of mowing battery is 100% charged, no warning lights, now does not start, led lights do not come on no power at all, deck is clean underneath, raised height moved to garage, blade spins freely, called Ego customer support I was told to take it to Home Depot to let them send off for repair which will take 4-8 weeks to service under warranty, I was excited when I read the reviews about customer service but now knowing how long this will take to repair the excitement has gone away. 4-8 weeks to service is unacceptable when I have to mow 2 times a week to keep up with growth where we live, have had mower for 1.5 yrs kept in great condition, for the price I guess I was expecting more on warranty, feels like it time to find a local service company with a local product.
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ry

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Posted 3 weeks ago

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Blue Angel, Champion

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Have you checked to make sure the handle clamps are properly engaged with the handle fully extended? Perhaps it could be a battery issue? Just tossing out some ideas hoping it might be a simple fix... I’m not sure how much trouble shooting you’ve done with customer service.
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ry

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blue, went through all the trouble shooting steps with customer service battery is working correctly, died in the middle of mowing no warning lights came on, no led headlights battery is 100% charged with green led indicator, handles fully out locked in, deck is clear and blade spins freely, acts as of no power at all to it now, been a great product more disappointed in customer service than the product itself, I feel that more could be done then send unit off to be repaired that takes 4-8 weeks to retun.
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szwoopp, Champion

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Your mower needs repair.  Not sure what you expect CS to do after determining that is the situation.  
The problem is HD repair system and times.