Mower died. Ego nice but no help. Had to buy another one.

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  • Updated 2 years ago
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This conversation has been merged. Please reference the main conversation: Can I transfer warranty?

Was mowing. Battery died. Charged it. Put battery back in. Mower dead. Nothing. Not even a sound.

I will say this. I called customer service at Ego and consistent with most comments here, they were extremely nice. However they were nice in saying that any warranty didn't apply to me and therefore I had to buy a new mower. The previous owner of my house was the original purchaser. Why this necessitates voiding the original warranty is beyond me. Ego, like most companies who do this, probably has this fine print so they can get out of covering many claims. I'm sure Ego will say that this policy serves some legitimate purpose but I'm dubious.

Also, nothing is easily serviceable by a user. I can understand Ego not wanting people tinkering with a complicated machine under warranty but there was no information about a circuit or a board or a fuse or whatever that I might have been able to replace for $30 as a last ditch effort to save it. Instead of buying new mower for $360.

Bad taste.
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Joe Sazerac

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Posted 2 years ago

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szwoopp, Champion

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Do you have any other Ego tools or batteries to help determine the root of the problem ?
Does the blade turn freely - with mower off and battery out ?
Are the handles fully extended - try pulling up - check arrow markings

Post some more details here and some smart people will chime in with possible solutions.

Unfortunately, I think it is pretty standard practice that warranties do not transfer beyond the original purchaser of the product.
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Oregon Mike, Champion

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It's so frustrating that warranties can't be transferred. Unless there was some obvious misuse by the original owner, or any by subsequent owners, who cares who the mower belongs to? The mower is under warranty, not the owner. 
We had a similar situation with the kitchen faucet in our house of one year. It has the extendable hose and where the hose attaches to the spray head it developed a leak. Faucet is a couple years old, and was bought by the people we bought the house from. I called Moen to see if this could be covered under warranty since the faucet is so new. It was still under the warranty period. The man on the phone was really nice about it all and had told me the warranty wasn't transferable. I was kind of bummed about that, and here's where it gets good. He went ahead and sent me a new hose anyway, no charge. So, companies can bypass the transferable part of a warranty if they really want to. 
I do agree that more parts need to be made available for those who want to do their own repairs.
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Blue Angel, Champion

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Hopefully a replacement part program will be in place before 2019 when the first tools start going out of warranty. Should this not happen, these tools will not be repaired if they break and will be landfill.

Not green.

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