Self propelled mower will not rotate blade. It will drive forward. The led headlights will turn on. Indicator light on back flashes green (yellowish green) quickly approximately every 5 seconds when I attempt to start mower blade.
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102 Points
- never had a problem in months of use. Mower not working.
Posted 8 months ago
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130 Points
Same thing happened to mine. It took over a week to get s hold of customer service. Finally they told me to take it to the Home Depot. They have had it for over a week, and haven't heard anything from anyone. Not satisfied with the process, at all.
Oregon Mike, Champion
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83,354 Points
Peter, you don't have to wait for someone from HD to call. Be proactive and call them. It's your tool that's being repaired. Stay on top of it.
The squeaky wheel...
The squeaky wheel...
Agreed in fact unless you live next door to HD don't bother..I asked which HD's actually did repairs and Customer service said they didn't have that information (I'm between 2 each 40 miles away)...
I would just demand a replacement..
I would just demand a replacement..
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102 Points
I called customer service and they got me all taken care of in about 20 minutes for a repair/replacement (plus 3 minutes of me calling and requesting a call back). I'm still not sure what exactly was wrong with it, but the fact that they are taking care of it is good enough for me (I am still curious, but such is life).
szwoopp, Champion
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116,054 Points
Good to hear you are being taken care of Rob.
Just curious, did you take it in for repair or is Ego sending you a replacement ?
Just curious, did you take it in for repair or is Ego sending you a replacement ?
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102 Points
Sorry for the delay. Ego is sending a replacement. Based on age of mower (couple months) and the suspected problem, it was cheaper for them to send a replacement than try to deal with it.
