Mower Battery or Charger defective when opening the box

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  • Updated 12 months ago
  • Solved
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I purchased the LM2100SP tonight on Labor Day, opened the box, unpacked everything, went to charge the battery and got the red flashing LED1 light indicating a defective battery or charger. I think the saying goes, "You never get a second chance to make a good impression.

On the phone tomorrow with support. Not a great start to my relation with Ego.

Anyone have any magic so that I can mow my lawn tomorrow morning???
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Greg Doud

  • 70 Points
  • NOT HAPPY or SATISFIED at this time.

Posted 12 months ago

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Amber F., Official EGO Rep

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Official Response
We're sorry your first brush with EGO has been disappointing, Greg. What you've described is absolutely not how our tools are designed to perform! Were you able to reach our Customer Service team? They were out yesterday for the holiday, but are back at it today and happy to help.
(Edited)