Mounting the Guard Problems on 15" EGO Rapid Reload Trimmer

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  • Updated 2 years ago
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Just bought the EGO 15" Deluxe Hinged Trimmer yesterday with Rapid Reload Head and there is just no way shape or form that the Guard will install with the 2 Screws and 2 Lockwashers!! I must have wasted over an hour trying to install the Guard. The screws go in but just keep turning then fall out - they just won't lock in. It's as if there are no threads in the Guard itself. This is extremely disappointing for a $300.00 String Trimmer. Can anyone please offer any advice?  Any comments would be very much appreciated.  
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Posted 3 years ago

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Blue Angel, Champion

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Official Response
Mitigator, I'm sure you've done as the manual suggests:

I'm going purely by memory, I'm thinking there's supposed to be a metal plate installed in the guard that has tapped holes in it for the screws to engage. Is that plate missing? If so, that's your problem.
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Amber F., Official EGO Rep

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Official Response
Mitigator, give us a call! We can help figure this out. 1-855-346-5656