Model LM2000 purchased June 18, 2017 does not start.

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  • Updated 3 years ago
  • Solved
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Battery has 56 volts, indicator light on battery is green when pushed.  No head lights or other indicator lights.  Handles completely extended and locked in.  Key does not lock in all the time and sometimes hard to remove after bail released.  Cannot tell if there is a "click" when the bail is engaged.
Have call in to CS but don't want to have to wait 24 "business hours" for a reply.
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James

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Posted 3 years ago

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Ken, Champion

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It sounds like a problem with the safety key mechanism.

If you can, call the customer service line back and be patient. I called earlier today, right around noon, and my call was answered in a little less than 15 minutes.
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James

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Oops on the title.  Purchased in 2014!

Ken, Might try them first thing in the morning.
It's the wife's mower so need to get it running again.
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Amber F., Official EGO Rep

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James, did you leave a voicemail?
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James

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Yes, voice mail left.
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Amber F., Official EGO Rep

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Ok, great, James. Keep us posted as to what they say.
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Terry Johnston

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Neat trick on that purchase date.
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Jacob

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No headlights is an indicator that the control board is bad. Take the battery out and back in. Sometimes mine had the issue where it would lock up if it was sitting with the battery in for 10 minutes. Also look at the contacts in the battery bay. Make sure they aren't dirty or covered in a black film
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Egocentric

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I am new to Ego, so I have been wondering what sort of issues crop up with battery contacts both on the tool and battery.  

Third day of mower ownership (20 inch) I have noticed that the battery bounces when you press the button to release it.  I am making an effort to grab the battery before pressing the button to dampen that bouncing action.  
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Blue Angel, Champion

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I've found the contacts to wear pretty well, mine still look to be in great condition on all my tools. Limiting the number of cycles by eliminating that bounce can only help.
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James

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Two calls from customer service today.  So the call back/voice mail works well if you can't hang on the telephone.

First call was to open a service request and second was from Jorge. 

I informed Jorge that there was a possibility that I could trouble shoot the mower without having to take it to Home Depot and Jorge gave me the go ahead as well as sent photos of the handle/switch area. 

Just got through fixing the problem which was the switch actuator some how was above the switch.  This caused the bail to not make contact with the actuator.  Made the appropriate adjustments and everything works again.  If it happens again, I'll use some double sided tape to hold the switch in the proper position.

Wife is now happy again! (and I don't have to cut the back yard)
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Ken, Champion

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A lot of people who have spoken with Jorge sing his praises. It's great that he was able to help you get the problem fixed!

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