Missing mulch plug

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  • Question
  • Updated 2 years ago
  • Answered
If you think you might be missing your mulching plug, check inside the mower behind the discharge door.  It comes packaged "hiding inside" the mower.  It won't be a loose part in the box like the bag or the side discharge chute.
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Jennifer VandeWater, Community Manager

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Posted 5 years ago

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Billy

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Can I buy a replacement?  I can't seem to locate mine
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Denise C

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Hi Billy! Thank you for your post. You can purchase a replacement mulching insert directly through us; however, they are currently on back order. I'm happy to add your name to the back order list if you could send us an email to support@egopowerplus.com with your phone number, address, and serial numbers to your mower kit. When they become available we will give you a call and we can place the order at that time. You can also give us a call at (855) 346-5656 with that information as well, as we are available Monday through
Friday 8:30AM-8PM EST, and Saturdays and Sundays 10AM-6PM EST. We look forward to hearing from you.
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Aaron Fox

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I have called the customer service # three times now and left messages about a missing mulch plug from my recent Home Depot purchase.  I haven't received a call back yet for a week, how can I get this taken care of? Thanks
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Sandy Wallace

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This reply was created from a merged topic originally titled Just received my EGO power + 20-inch mower and it's missing the mulching insert -....

Missing part?

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