Love this machine, love the customer service!

  • 3
  • Praise
  • Updated 3 years ago
Had the 21" mower for about a month and I love everything about it. Easy to push, even without the self-propelled bar, quiet quiet quiet (!!!), long battery life, powers through all the grass we have. I called customer service today (shout out to Jorge!) because I couldn't start the machine, and he slowly, courteously, and with no snark at all (for real) helped me to realize I was doing the start process backwards. GAH. He also pointed out that it's important to push the button FIRST before grabbing the bar because that could mess up the machine. I shall never forget this!!! I'm not one to gush over a machine, but this thing ROCKS. Thanks! Chris
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Chris Kelly

  • 90 Points 75 badge 2x thumb

Posted 3 years ago

  • 3
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Amber F., Official EGO Rep

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Official Response
Cannot thank you enough for your kind words, as well as sharing your experience, Chris! We are extremely happy to be able to help resolve any issue you may have had. It truly means a lot when we are able to see a satisfied customer!