2 thoughts. If you bought it at Home Depot, you have 90 days to return it for refund or exchange. 1 year if you used an HD credit card. Otherwise the tool has a 5 year warranty and a call to EGO customer service is in order.
Thanks. It was working fine but you can manually advance the line through the head until it appears. Then adjust to equal 5 ft lengths and then hit the power button and it sounds and acts like it is working fine but the line will not advance. 1 yr old carbon shaft from HD