Lawnmower shutting down frequently

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  • Updated 5 years ago
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I was having an issue with my lawnmower battery would overheat while cutting my lawn. The first time it happened, I talked to Maggie, and told her that I followed the instructions in trouble shooting guide at the back of the manual supplied with the lawnmower. She detected that I missed as step, raising the cutting height. So the next time I mowed the lawn, I selected a higher cutting height and everything appeared to go well, as I was able to complete the job without the battery overheating. However the next time I cut the lawn, I only got about a third of the lawn mowed before the the battery over heated. I waited for the battery to cool, and set out cutting again. I only went about 10 feet before the battery overheated and the lawnmower shut down once again. I phoned the customer support line and by luck I got Maggie again. We discussed the problem I was having and I mentioned that I had a EGO Blower, and she suggested that I use that battery to finish the lawn. If I was unable to finish the lawn and to call back and let whatever custumer service rep know if I was able to finish the lawn or if the Blower Battery overheated. I was able to finish the lawn, and phoned back. Good luck comes in threes, as I got to talk to Maggie again, saves a lot of explaining to get the same representative. She was able to determine that the original battery was faulty and not the lawnmower, so thanks to Maggie, I am going to receive a new battery.

Maggie, understood the problem, suggested solutions, was courteous at all times.

Thanks Maggie, your a true professional.

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Daryl

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Posted 5 years ago

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Jacob

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Whenever i have this problem, its generally due to the blade needing to be sharpened. Once sharpened, it's back to mulching without overheating.
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Jennifer VandeWater, Community Manager

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Daryl, we're really glad to hear that we were able to help.  We will pass your praise along to Maggie.  She'll be happy to hear you were so pleased with her service!
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Daryl

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Hi Jacob

At this point I don't believe it is a dull blade problem. I have only had the lawnmower for about 3 months. The second battery didn't overheat on the 2/3rds of the lawn that was left to cut. So, I would assume that if the blade was dull, this battery would have overheated also.

But having said that, I am certainly going to heed your advice about sharpening the blade on a regular basis. So what interval do you sharpen your blade at. Two, three times a mowing season?

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SCDC, Champion

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I check my blade after every mow.  Different conditions can change how quickly the blade dulls.  Dampness, etc.  If it's nice and sharp to the touch, park it and wait till after the next cut.  Try to keep it razor sharp.  Takes 10 minutes and keeps your grass healthy.

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