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I was having an issue with my lawnmower battery would overheat
while cutting my lawn. The first time it happened, I talked to
Maggie, and told her that I followed the instructions in trouble
shooting guide at the back of the manual supplied with the lawnmower.
She detected that I missed as step, raising the cutting height. So
the next time I mowed the lawn, I selected a higher cutting height
and everything appeared to go well, as I was able to complete the job
without the battery overheating. However the next time I cut the
lawn, I only got about a third of the lawn mowed before the the
battery over heated. I waited for the battery to cool, and set out
cutting again. I only went about 10 feet before the battery
overheated and the lawnmower shut down once again. I phoned the
customer support line and by luck I got Maggie again. We discussed
the problem I was having and I mentioned that I had a EGO Blower, and
she suggested that I use that battery to finish the lawn. If I was
unable to finish the lawn and to call back and let whatever custumer
service rep know if I was able to finish the lawn or if the Blower
Battery overheated. I was able to finish the lawn, and phoned back.
Good luck comes in threes, as I got to talk to Maggie again, saves a
lot of explaining to get the same representative. She was able to
determine that the original battery was faulty and not the lawnmower,
so thanks to Maggie, I am going to receive a new battery.
Maggie, understood the problem, suggested solutions, was courteous at all times.
Thanks Maggie, your a true professional.