Lawn mower looks to be damaging batteries.

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  • Updated 4 years ago
  • Solved
Archived and Closed

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Used the lawn mower a few weeks ago and had no issues.  Charged up 4AH and 2AH hour battery and tried to use mower but it would not start with either battery.  Placed batteries in string trimmer and a co-worker's leaf blower and neither would start.  New replacement batteries were sent out and received. Tried 2AH in string trimmer and it worked fine. Fully charged 2AH and 4AH and placed 2AH in string trimmer and still worked.  Placed 4AH in lawn mower and it did not start.  Thought I heard small puff sound when I closed lever and pushed in key.  Placed 2AH in lawn mower and still did not start.  Placed 4AH in string trimmer and it did not start.  Placed 2AH back in string trimmer and now it won't start.  Suspect lawn mower is causing problem in batteries.  Original batteries showed no indication of problem on either quick charger or standard charger.  Power button is green when pressed and goes off after several seconds.  Contacted customer service and awaiting a call back just wanted to know if anyone else has seen this or a similar issue and what the potential causes might be.  Would love to see a failure analysis report on the battery and the mower once this is all said and done. 
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Federico

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Posted 4 years ago

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Denise C

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Official Response
Hi Federico! Thank you for your post and I also received your email. I am going to give you a call back today to assist you directly.