Lawn mower is dead

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Duplicate

I just recharged my battery, waiting till the fan was completely shut off, put the battery in and after a couple of minutes the whole thing just died. I checked the battery it is still charged and cool, no lights, no power of any sort. Any ideas, this is still in its first season, bought less than a year ago.
Photo of James Cotten

James Cotten

  • 110 Points 100 badge 2x thumb
  • Frustrated

Posted 1 year ago

  • 1
Photo of James Cotten

James Cotten

  • 110 Points 100 badge 2x thumb
FYI, yes I checked the blade and it spins just fine.
Photo of dpb dpb

dpb dpb

  • 454 Points 250 badge 2x thumb
Same thing happened to mine yesterday. I take it HD then they send it out. Takes 4 to 6 weeks. Now have to invest in another mower cause the grass is not going to wait. Ego needs to train local HD people on repairs.Ego must have a lot of defective mowers if the wait is that long.
Photo of James Cotten

James Cotten

  • 110 Points 100 badge 2x thumb
not interested in that! they need to replace if its gonna be that long. :/
Photo of Jacob

Jacob, Champion

  • 60,586 Points 50k badge 2x thumb
If you bought it with a home Depot card, return it. you have 1 year
Photo of Kenneth Vondrasek

Kenneth Vondrasek

  • 762 Points 500 badge 2x thumb
First of all, I feel your pain regarding "support" from the HD folks, as my experiences with them have been similar. I would first check for a defective battery, especially of the "no lights" that you're seeing is on the battery itself and not the mower. Ego/HD should replace your battery under warranty if it's that new. Hopefully you have a back-up battery that you can try in the mower to determine where the fault lies (I can't imagine owning any battery powered tool without having at least a second battery for it). If you don't have one, purchase one from HD and return it immediately if the mower still doesn't work. If it's a mower failure, and it's going to take that long to repair, then your next step should be a nastygram directly to EGO explaining your situation. They typically have good customer support. 
Photo of James Cotten

James Cotten

  • 110 Points 100 badge 2x thumb
Yes, unfortunately I do NOT have a second battery. Have not had too much of need for one....yet. LOL
I'll see if I can one. and try that...I actually have put in a ticket directly with EGO. I didn't even want to mess with HD. (Only reason I bought from them is they're the only ones who stock it.)
Photo of Kenneth Vondrasek

Kenneth Vondrasek

  • 762 Points 500 badge 2x thumb
Again....I feel your pain regarding HD! However, the EGO folks have been pretty fair about making things right. 
Photo of Oregon Mike

Oregon Mike, Champion

  • 27,282 Points 20k badge 2x thumb
It's good if you post which model of lawnmower you have.
However, make sure the handle is fully extended and the handle clamps are fully clamped in place and seated. That seems to be a common area that can cause the mower to stop.
Photo of James Cotten

James Cotten

  • 110 Points 100 badge 2x thumb
21" self propelled and yes first thing I checked. But even then the lights don't even come on so it's an electrical problem and not the safety it off.
Photo of Jacob

Jacob, Champion

  • 60,586 Points 50k badge 2x thumb
No lights means bad news. It's dead. Read my comment above. Hopefully you bought it with the home Depot card.
Photo of Mary Lou Massucco

Mary Lou Massucco

  • 368 Points 250 badge 2x thumb
I have had a similar problem when the battery was fully charged but would not start...not a glimmer of power.  The first time I was advised to raise the cutting height and that did the trick.
This week I had the same problem but raising the height did not work.  I turned the mower over and cleaned out all the grass that had been built up (first taking the battery out). The blade spun around just fine but there was grass attached to everything.  I scraped it all out.  And then I moved my mower onto a flat clear area and it started right up.  

This conversation is no longer open for comments or replies.