Lawn Mower handle locking clamps

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  • Problem
  • Updated 7 months ago
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I live in Australia and have a Gen 1 - 49 cm Lawn Mower and the handle locking clamps work loose when mowing causing a loss of power and sometimes stops completely. I see that EGO  has been supplying a upgrade kit to fix the problem in the USA. I lodged a Warranty Claim and took it to my local service agent and waited four weeks to find they only supplied the green clamps, not the whole assembly. When i contacted EGO Customer Service AU and supplied the relevant info (upgrade kit) they refused to acknowledge it and replied that I have a G1 mower and they will only supply G1 Clamps. My concern is that they are replacing it with the same part which will probably fail again most likely when it is out of Warranty. Can someone confirm if the Upgrade Kit will fit my mower and if EGO can supply the Kit directly to me as EGO AU is refusing to.
I own five EGO products and up to now have been a very happy repeat customer but after talking to other EGO owners in AU the general consensus is that they are great products let down by poor customer service.
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Garry van Luyn

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Posted 8 months ago

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Amber F., Official EGO Rep

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Official Response
Sorry to hear that, Garry! We've alerted the Australian team and they will be reaching out to you directly via email to resolve this.