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Moreover, I followed your instructions for starting the mower (ensured side handles were above line and secured, ensured handle was in an operating position, ensured battery was in the slot and the latch was closed, pressed the key in and depressed the bale). The mower did not turn on.
Am I missing something? It seems as if the battery works (green light turns on when I press the button on the battery), but there is no power to the mower at all. Please reply. I can't believe I paid $500 for this, my grass is growing, and it simply doesn't work. This is just like the last electric mower I bought (greenworks).