How do I get help with my trimmer that stopped working?

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  • Updated 4 years ago
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My name is Jerry West and I have a blower and a trimmer now for about a year. Last month my trimmer quit working it still moves back and forth but doesn't cut. You sent me a new one and I just used it for the first time and after a half hour it made a popping noise and it is doing the same thing. I love your product and hope this will not be an ongoing problem. Please let me know what to do next .Thank You Jerry West
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Jerry

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Posted 4 years ago

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Denise C

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Official Response
Hi Jerry! Thank you for your post and we are sorry to hear your new string trimmer is not functioning as it should. Since we have your number in our records, I will be giving you a call within the hour to assist you further.