Is there authorized EGO service center in northern VA?

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I reside in Herndon, VA. I'm thinking about getting an EGO lawn mower but am concerned about where I would go to repair it  (whether during the warranty period or after). When I called a couple of Home Depots in my area which stocks EGO, they were vague about whether they would service it. One said that only if I purchased a HD extended warranty, another said they would send it off which could take several weeks just for shipping back and forth. Rather than rely on HD, I would prefer to take it straight to an authorized Ego Service Center. Is there any in my area (VA 20171)?
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Ganesh Seshan

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Posted 2 years ago

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Eric55

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Unfortunately there are no authorized service centers in NOVA. You have to bring it to a Home Depot and they send it out. The repair time is 4-6 weeks. The good news is that the quality is very high and it usually does not require service. The bad news is that if you are one of the unlucky people you are without your mower for almost two months.
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Ganesh Seshan

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I had visited a HD rental center once and they had a bunch of EGOs with battery issues. I suspect the likelihood of getting 'unlucky' is non-trivial.  
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TK

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This is a real downside to Ego. The rest is fine....should it have issues within warranty then just return it.
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Ganesh Seshan

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As a policy, I believe that Home Depot doesn't take back appliances after 90 days. 
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Amber F., Official EGO Rep

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Official Response
Hi Ganesh! Yes, there are authorized service centers in your area. Please call our support team for a list: 1-855-346-5656. 
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Ganesh Seshan

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I did and was told that it is only Home Depot with rental services that are 'authorized service centers'. Frankly, all HD does is send it off somewhere else and I don't want to wait weeks without a lawm mover which was my previous experience with a RYOBI. 

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