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After about 20 min on hold (while typing this), I was able to contact an EGO Customer Service rep just now, who turned out to be really a Chervon rep in Michigan. So when you call EGO Customer Service, you're really calling Chervon. She said their warehouse was in CA and she didn't know what was in Atlanta. She said Chervon was the parent company of EGO, that EGO was one of a number of brands they carry. She is going to try to find out if and when the new 14" model will be available and email me tomorrow what if anything she finds out.