Intermittent problem with self-propelled drive

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  • Problem
  • Updated 3 years ago
  • Solved
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Every once in a while, when I press the lever to start the mower going forward, it will just set there. When this happens, most of the time if I release the lever and press it again it will work fine. Sometimes, If I just wait and don’t release the lever, the mower will finally take off after 10 or 15 seconds. A couple of times I’ve had to move the speed control lever up and back and then it will take off. 99% of the time it works fine. The previous 2 times I mowed my yard it worked perfect. Then when I mowed today it acted up twice.  I’m just curious if anyone else has experienced this issue. I could live with this if it didn’t get any worse but I’m still within my 90-day window for returning it to Home Depot and feel like I probably better exchange it even though that is a hassle. At the same time I purchased this mower, I bought a 2nd EGO 21SP mower to use at my son’s house and it does not have this issue.
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Jim McD

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Posted 3 years ago

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Amber F.

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Official Response
Hi Jim! A second or two delay is the result of a safety mechanism designed to prevent excessive straining of the motor at the first moment of operation. However, what you've described seems like a different story. Please give us a call and we can figure this out together: 1-855-346-5656.