Incorrect Battery Charger received / side discharge chute

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This conversation has been merged. Please reference the main conversation: Standard Charger received, should be Rapid Charger / side discharge chute not received

I live in Fort Saskatchewan, Alberta, Canada. I just bought a floor model LM2000-S unit. The lady at the store said she bought the same unit this past spring and it takes only 45 minutes to charge. I was expecting the rapid charger and in page 8 of the operator's manual it shows 3 Battery Packs taking the charger CH2100, and for the battery packs BA2800 and BA4200 the charger is CH5500 which is the rapid charger. To my dismay, when I got home and sorted everything out, I find that I have the operator's manual for model CH5500 Rapid Charger, but the actual charger I received was the CH2100 Standard Charger. My Operator's Manual for the mower also indicates on page 11 that there should be a side discharge chute, but this could not be found. I decided to hold off registering online until I found out what my options are. Should I return the mower to Home Depot? Thanks for your help in this matter.
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Robert Knudslien

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Posted 2 years ago

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Rick Fortson

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I would thank the whole package back, in a heartbeat.
Seems like you have a HD that has a back room scam going on. It happens more often than anyone believes. They have a big problem in some locals with crooks for employees.
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Blue Angel, Champion

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Robert, if you got the 20" with 5Ah battery the charger the kit comes with is indeed the standard charger:

You can verify this by looking on the box of a new unit.

As far as the chute goes, someone may have misplaced it? Floor models are often not complete, in which case a discount should be given in my opinion.

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