If I need warranty service for the mower, where is the nearest service center to me? I live in ZIP code 37075

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: out of date

Please let me know the name and street address of the nearest service center for your mower.

I live in ZIP code 37075. Hendersonville TN
Photo of JPWhite

JPWhite

  • 140 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of David Cline

David Cline, Champion

  • 36,852 Points 20k badge 2x thumb
I believe that Home Depot is the single interface for all repairs in the US. I am not sure if Home Depot actually completes the repairs in-house or manages transportation to authorized repair centers (or some combination), but either way the equipment should be taken to Home Depot.
Photo of titi

titi

  • 344 Points 250 badge 2x thumb
I have read posts mentioning lengthy delays and poor handling of warranty repairs by Home Depot including a customer complaining of having to pay for shipping to get his mower repaired under warranty. Those were from 6 months ago, has EGO improved warranty and repairs support turnaround times? Trying to get some answers from an EGO representative on the phone, I have been on hold for 30 minutes...
Photo of Jennifer VandeWater

Jennifer VandeWater, Community Manager

  • 80,868 Points 50k badge 2x thumb
Titi, were you able to reach our customer service team this weekend?  Do you still need help?  Please let us know and we'll reach out to you directly.
Photo of titi

titi

  • 344 Points 250 badge 2x thumb
Yes I did and had a good chat with your customer rep. I think I am going to go ahead and buy a LM2101. Thanks for checking.

This conversation is no longer open for comments or replies.