I ordered the ST1502F from Home Depot but I'm not sure I received this model?

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  • Problem
  • Updated 3 years ago
  • Solved
I received shipment of a new ego String Trimmer.  I ordered what i thought was a new model # ST1502F (straight shaft) w/ 5Ah battery.  The picture from both the ego website and Home Depot show a straight shaft with no hinge.  However the model i was sent does have a hinge which required assemble. 

Btw, the Home Depot Internet # is:  Internet #300994004

How can i verify i was sent the correct model?  Can someone from ego please reach out so i can be sure?  

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Steve Romano

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Posted 3 years ago

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Jennifer VandeWater, Community Manager

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Official Response
Steve, to be totally sure on what you received, check the model number on the tool. What does it say on the tool itself? Take a picture and post here, if you can, and we can verify for you.