12" string trimmer doesn't seem running properly?

  • 2
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
battery is fully charged. shaft is clear from any debris.
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Pierre Pion

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Posted 3 years ago

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Amber F., Official EGO Rep

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Official Response
Pierre, do you have the guard installed?  Without it, the trimmer’s motor goes into protect mode to ensure it's not working too hard with an undetermined amount of string. The guard serves as the cutoff for the string as a safety mechanism. You can see more from the community on this topic here: https://console.getsatisfaction.com/ego/conversations/power-surge-on-12-trimmer