I hit something and the mower stopped, now it won't start again.

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  • Updated 2 years ago
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This conversation has been merged. Please reference the main conversation: Hit a stone shattered magnet inside motor,olny 1 year old. Do i have any option's

I have had the mower since last summer, and I love it.  However, as I was mowing today, I struck a rock and the mower starts.  Now I cannot get it to start again.  I cannot see any problem with anything, but I read in another post that a spring might be lose under the safety key.  That person said he removed a few screws and fixed the spring, but I don't want to risk voiding the warranty by taking anything apart.  I tried the lights and they came on, so the problem does not appear to be with the battery connection.  Any suggestions?
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David

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Posted 4 years ago

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Denise C

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Official Response
Hi David! We are sorry to hear that you are having trouble with your mower starting after hitting a rock. I have located your account but you did not provide your phone number or serial number for your mower. If you could either give us a call at at 1-855-346-5656 at your convenience we will be more than happy to assist you further.  We are available Monday through Friday 8:30AM-8PM EST and Saturdays and Sundays 10AM-6PM EST.  Please have the serial numbers of your mower, battery, and charger ready when calling, as well as place of purchase and date of purchase. Or, if you'd like to send us an email to support@egopowerplus.com with your phone number and a good time to reach you, one of our EGO support specialists will give you a call back at a time that works best for you.