Archived and Closed
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I really love your tools, but here is where I have a problem and what is really starting to bother me: Your warranty program pretty much involves me calling you and telling you about a tool that has quit working and you will ask me questions to help troubleshoot the problem and for proof of purchase, and I will describe exactly what happened preceding the tool's failure and what happens when I try to operate it further. Then, if you deem it necessary, you'll replace the failed unit as you did in my case with the 575 unit and in my case with the 480 unit. You did not even ask me to send you the failed unit, which was very convenient for me and is one of the reasons I like you so much and why a bunch of reviewers on Home Depot like you so much and it is one of the reasons why Tools in Action likes you so much. There is a trade-off with doing the warranty like that: someone can easily lie to you about a tool failing and try to trick you into sending you a new tool, in effect, stealing a tool from you. I don't know whether you guys or the guys at the top floor of the building so to speak decided that that was an acceptable trade-off or not, and I don't know how many people would be mean enough to actually do that, but it causes me a problem, and that is that I do not know just how many tool failures you get reports of, so I don't know if I'm going to get accused of that or not, but I do worry a bit about that considering that both of my 575 units sometimes made a loud clicking sound while operating, usually while I'm changing the pressure I'm putting on the variable-speed trigger. This loud click I can feel in my hand. I felt this exact click at the moment my first 575 unit catastrophically failed. I am concerned that the same thing is going to happen to my new 575 unit, as it periodically makes that same loud clicking sound, it is just a single click. Also, my 2.5Ah packs are not handling the current of my 575 unit and are barely handling the current from my 530 unit, and the packs are now starting to act up on the charger. It is becoming an issue to me. Now the batteries just might not me being pushed hard enough on the chargers, but only the 2.5s are acting up on the chargers, sometimes, I'll return from working on a lawn to discover the red light on the charger flashing, then I'll pull the battery off the charger and putting it sternly back on, making sure it connects well to the charger. These problems are really starting to annoy me, not to the point of stopping me from buying the backpack blower with 7.5Ah battery and rapid charger, and the 7.5Ah pack I know will handle the high current better, but it is really becoming a nuisance.
This is the public version of this post, which is meant to get the thoughts of you guys, the members of this forum. What do you think about EGO's warranty policy? Do you share my concerns? How many of you have had EGO stuff quit working?