How long does it take for EGO to respond to a new tool/parts request case?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: CS

It's been probably since last week and no response. I need to order a new guard assembly for my 15" string trimmer since I misplaced it somewhere and can't find it. There's no products page for these accessories either even though it's listed in the manual  #2824011000. Thank you.
Photo of Brian Ronny Do

Brian Ronny Do

  • 70 Points

Posted 3 years ago

  • 1
Photo of Amber F.

Amber F., Official EGO Rep

  • 68,338 Points 50k badge 2x thumb
Official Response
Brian, we apologize for the delay you have experienced. Please know that the fastest way to reach us is by phone at 1-855-EGO-5656, especially when it is an urgent matter. Our customer service team is working hard to reply to emails as quickly as possible, but responses may take a bit of time. In a nutshell, give us a buzz and we’ll get this sorted out.