How do I BUY parts for mower?

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  • Question
  • Updated 3 years ago
  • Answered
Do you have to make a phone call to purchase parts?
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TK

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Posted 3 years ago

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Blue Angel, Champion

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Official Response
Other than what is stocked at Home Depot, yes you have to give Ego Customer Service a call. A lots of all available parts is given in the back of each tool's user manual with an exploded view.
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David HD, Champion

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To Blue's point, here is a picture of the "exploded" view of a 21" SP mower for your reference.



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TK

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Today I received the handle clamps replacement kit. It is not the 3 piece approach they sent the whole assembly for both sides, minus the screws. There were no  instructions, or pdf file link. I am ok with this was just wondering id if the change out should be with the handles extended or retracted. Thanks
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David HD, Champion

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TK, since I have never done this before, I would call Customer Service to get their recommendation on how to change this out.  This way, you will get it done "right" the first time and still be within the "warranty" guidelines.
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TK

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Thanks, that worked out fine. Only 3 minutes on hold, and they sent the upgrade kit for the handle clamp problem. They are now sending the whole assembly, the black part , that is held in place by 8 screws. There is a left , and right side, as one has to allow the cable to pass through it. There was no instruction or link to a pdf file, but that was no issue..
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David HD, Champion

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Awesome to hear - you should be back up and running in no time!
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Jennifer VandeWater, Community Manager

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Official Response
We actually do have instructions TK.  Sorry we forgot to include those.  Here's a link to get them:
https://cdn.shopify.com/s/files/1/0262/2513/files/LM2000LM2000-S_Handle_Locking_Clamp_Replacement_V2...
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TK

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Thanks, I will do the swap out in a few days. So there are 3 permissives in this system.  Humm that microswitch sure looks easy to jump...  lol
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Jacob

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Lol. So you can mow off your feet

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