How Do I Buy 56V 4A Battery in Canada?

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  • Updated 4 years ago
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I live in Canada. It appears that the only way to buy EGO products is through Home Depot. The only two 56V batteries available are the 2A and 4A. The stores do not sell them and will not order them. They say buy online only. the homedepot.ca website lists both products but only the 2A version has an "Add To Cart" button. The 4A is listed but cannot be purchased online. Home Depot Canada help line says the product has not been provided to them by EGO yet, although it is on their website. Very frustrating. All I want is a second 4A battery for my lawnmower (which I enjoy using). Can anyone point me to an alternative purchasing/retail source for Canadian orders? Also, the 5A and 7.5A batteries are not available in Canada (online only via Home Depot USA, who do not accept Canadian orders).

EGO - you guys need to get organized. This is poor retail and parts support.

I hope someone can help me.

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M

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Posted 4 years ago

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Denise C

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Official Response
Hi M! We apologize that this "add to cart" button is not available on homedepot.ca for the 4amp battery. The add to cart button was working previously. We are certainly not trying to mislead you or our customers by any means; as bare tools are separate from batteries and chargers (accessories). It is a technical issue for sure, and we are working right now with The Home Depot Canada Team to investigate this thoroughly. Please bare with us while we sort out this technical issue. As soon as we hear back from THD Canada, we will post a reply to your thread.
(Edited)
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Jennifer VandeWater, Community Manager

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Official Response
Hi M, this issue is now resolved.  Home Depot Canada was able to fix the error and you can now add the 4.0 Battery to your cart on homedepot.ca.  Please let us know if you experience any more issues.