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My EGO mower broke down on 9/19/17 while still under warranty. I called EGO and they recommended that I take it to a Home Depot with Tool Rental which I did the same day. After 4 weeks of waiting without hearing anything I called only to find out they had to ship it somewhere in Atlanta and it could be another 4 weeks until I had it back. I called Home Depot again today and while the have diagnosed the problem they are unable to find the parts necessary for repair. On 10/31/17 they escalated my repair status but they are still unsure how much longer it will take. This is an extremely frustrating and inefficient process. If the mower can not be quickly and easily repaired I should receive a replacement. In the meantime my central FL yard is out of control after not being mowed for over 6 weeks and I could be fined by my home owners association. Very disappointed with Home Depot and EGO over this entire process.
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96 Points
- Angry and Frustrated
Posted 2 years ago
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14,532 Points
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1,008 Points
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160 Points
That and the warranty is only ever good for the original owner and is not transferable. I hope you want to keep it when you get it back, as the next person who would own it is out of all luck and won't have the choice to have it repaired for free.
I really really want to like this mower, but these two things are making it hard to come to terms with.
:-(
I really really want to like this mower, but these two things are making it hard to come to terms with.
:-(
Blue Angel, Champion
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179,988 Points
Warranties on consumer products are rarely transferable.
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160 Points
I think that the "Apple" of battery powered lawn mowers/power equipment should use say...Apple as an example. Warranties follow the product not the person. It's not a good excuse really. If they truly believe that their product is amazing. Back it up and do something outside what some believe to be the "industry standard".
If transferable is what is causing the issue. Than just have the product be registered in the database in general and not to a specific person. Proof of purchase is still shown/required for registration and Ego will know that based on the original timeframe. I truly wish Ego would step up and change the warranty for past/present/future products.
If transferable is what is causing the issue. Than just have the product be registered in the database in general and not to a specific person. Proof of purchase is still shown/required for registration and Ego will know that based on the original timeframe. I truly wish Ego would step up and change the warranty for past/present/future products.
szwoopp, Champion
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106,088 Points
On the flip side there is a cost to providing additional warranty coverage and I for one wouldn't be interested in paying more for the equipment to enhance resale value or enable me to purchase used equipment with a warranty.
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160 Points
Is there truly? Does a warranty change due to the fact it’s changed hands? Does a product become more difficult to repair because it has a new owner? I’d be hard pressed to say that little if anything changes at all on the product side. It’s not additional warranty. It’s providing the same warranty no matter who’s using it.
szwoopp, Champion
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106,088 Points
Well you are proposing to cover things currently not covered. That equals additional coverage which means additional costs.
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160 Points
I can partially understand the point of view there. With a data base that is already set up to keep track of this information. Customer info, products/serial numbers, proof of purchase. The important stuff.
If by covering more - you mean changing a name in a data base or better yet - not putting one in there at all then I’d say the latter change would be less to do rather than more. . Just start with the serial numbers and move forward- now you have a product warranty and not a customer warranty.
If by covering more - you mean changing a name in a data base or better yet - not putting one in there at all then I’d say the latter change would be less to do rather than more. . Just start with the serial numbers and move forward- now you have a product warranty and not a customer warranty.
Blue Angel, Champion
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179,988 Points
There’s always room for improvement. Voicing your concerns here is a sure fire way to make sure Ego gets the message.
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65,000 Points
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5,318 Points
Oregon Mike, Champion
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71,890 Points
Amber F., Official EGO Rep
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68,274 Points
Hi Adam! We're terribly sorry you've had such a negative experience thus far. Our support team is looking into your case right now and will be contacting you shortly.
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96 Points
Sounds great, thanks for looking into this. Hopefully a resolution can be quickly reached.
