Home Depot Sales Training - LACKING

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  • Updated 4 years ago
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So I'm in my local Home Depot the other day cruising past the cordless mowers and I notice that they have the 40V Ryobi rated as a "Medium Duty" unit for up to 2 acres, and the 56V Ego is rated as "Light Duty" for up to 1 acre (caution: Canadian prices!):

(Click the image for larger size)

So what the heck is up with that?  A helpful employee wanders by and asks me if I have any questions... playing dumb I ask why the less expensive Ryobi is rated as a heavier duty unit capable of mowing larger lawns?

He says, "Because the Ryobi comes with two batteries and the Ego only comes with one, so the Ryobi can cut twice as much grass on a charge."

Resisting the urge to pass out I thanked him and walked away.

Seriously?  Is that what Home Depot is telling their staff?  This fella is flat out lying, whether he's been trained that way or not.  The 4Ah Ego battery is rated at 224 Wh and the TWO Ryobi 2.4Ah 40V packs total 192 Wh total for both of them!  Yes the Ryobi is brushless, which surely counts for something, but I'd be surprised if the Ryobi could match the cutting capacity of the Ego let alone surpass it.

I think Ego has a LOT of work to do bringing awareness to their products if this is how the HD staff are representing them.

EDIT: It's also misleading for BOTH mowers to be advertised that way since neither of them will cut anywhere CLOSE to an acre on a single charge.  Member Jacob recently confirmed it takes about 15Ah (840Wh) of Ego batteries to cut an acre.  Terrible job, HD.
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Blue Angel, Champion

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Posted 5 years ago

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Jennifer VandeWater, Community Manager

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Official Response
We appreciate everyone taking the time to write to us about your concern for the training at the Home Depot. We are actually taking steps right now for this season in terms of further training in both Home Depot USA and Home Depot Canada.  By May, all training should be complete and the associates should be much more knowledgeable and able to help EGO newbies.  We really appreciate everyone's concern.  While Home Depot is currently our exclusive retailer, we are always open to hearing alternate purchasing suggestions and will take them into consideration for the future.