Home Depot repair issues

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  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

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It appears EGO archived the prior discussion about long waits for repair of EGO mowers at Home Depot.

As an update to my post a couple weeks ago, I followed up with HD. They did not have any update from the repair depot, but they gave me the repair depot number. I called the depot, and their records indicate the mower was still at the store! I brought the mower to them on July 7.

I went to the store, and found my unrepaired mower just sitting in the tool rental area with a repair tag on it. HD worker doesn't know what happened, and the earliest the mower will leave the store will be NEXT Wednesday, over 5 weeks since I dropped it off.

As you can imagine, my frustration level grew. It's also a bit disconcerting to see the prior thread on this no longer visible in this community. :(

I'm going to talk to the store manager about this tomorrow morning to see what they can do to make it right.

This really has to get better!
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Geoff

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Posted 2 years ago

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Geoff

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Yes, thanks so much to EGO for their help in getting this resolved. Not sure exactly what happened at this store that my item never made it out, but it's been resolved promptly by EGO. Thanks so much! Looking forward to mowing with my EGO mower again very soon.

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