Home Depot repair issues

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  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Duplicate

It appears EGO archived the prior discussion about long waits for repair of EGO mowers at Home Depot.

As an update to my post a couple weeks ago, I followed up with HD. They did not have any update from the repair depot, but they gave me the repair depot number. I called the depot, and their records indicate the mower was still at the store! I brought the mower to them on July 7.

I went to the store, and found my unrepaired mower just sitting in the tool rental area with a repair tag on it. HD worker doesn't know what happened, and the earliest the mower will leave the store will be NEXT Wednesday, over 5 weeks since I dropped it off.

As you can imagine, my frustration level grew. It's also a bit disconcerting to see the prior thread on this no longer visible in this community. :(

I'm going to talk to the store manager about this tomorrow morning to see what they can do to make it right.

This really has to get better!
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Geoff

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  • frustrated

Posted 1 year ago

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Amber F., Official EGO Rep

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Official Response
Just to get this out of the way, we have not archived any of your posts or conversations. You can see them here:
https://community.egopowerplus.com/ego/topics/annoyed-mower-taking-forever-to-get-back-from-warentee...
https://community.egopowerplus.com/ego/topics/mower-stopped-working-no-indicator-lights

We totally understand your frustration! We responded to your comment regarding repair times on 8/3 with a request that you call us, in order for us to help. We're you able to speak with anyone since then? In the meantime, our Customer Service team has been alerted of your situation and will be contacting you directly to get this resolved. 
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Amber F., Official EGO Rep

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Official Response
We're so pleased to see that Customer Service was able to resolve this issue, Geoff! If there is anything we can do to improve your experience in the future, please do not hesitate to call. :-)