Archived and Closed
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As an update to my post a couple weeks ago, I followed up with HD. They did not have any update from the repair depot, but they gave me the repair depot number. I called the depot, and their records indicate the mower was still at the store! I brought the mower to them on July 7.
I went to the store, and found my unrepaired mower just sitting in the tool rental area with a repair tag on it. HD worker doesn't know what happened, and the earliest the mower will leave the store will be NEXT Wednesday, over 5 weeks since I dropped it off.
As you can imagine, my frustration level grew. It's also a bit disconcerting to see the prior thread on this no longer visible in this community. :(
I'm going to talk to the store manager about this tomorrow morning to see what they can do to make it right.
This really has to get better!