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Battery Issue - No one answers phone and battery doesn't function after 6 months - what do you do?

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Casey Lindgren

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Posted 2 years ago

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szwoopp, Champion

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Official Response
It is frustrating but patience will pay off.
Call again.  Call early in the day if you can to avoid longer waits. Leave message for call back.

Ego stands behind their products and you will get a replacement if appropriate.

Hang in there. You will get satisfaction in the end.   
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Amber F., Official EGO Rep

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Official Response
We're sorry you had a difficult experience reaching Customer Service, as well as the trouble with your battery, Casey. We're thrilled, however, to see that you were able to connect with Sari and resolve this. Please let us know how the new battery works out for you.