Help with batteries

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  • Updated 1 year ago
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  • (Edited)
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Hi all. We just spent about 3000 $ on EGO products. I can say
everything , just one missing (duo to no stock) to be all line. It was more
like a gift for my husband, he was frustrated with his old tools. I want to
make him happy and, I was able to do it. He was so happy with all of the tools,he even convinced 2 of his buddy to buy the movers. All this until last weekwhen we got the snow blower, in fact when we got the two 7.5Ah batteries whichwas shipped separately.  He didn’t seeit, even if he registered all and could see it. When he called me in the garage to show me his new "toy" I saw right away that the two 7.5AH batteries are made in 2014. Wrong thing, very wrong. He wasn't so mad at that time, he said he will call EGO and they will solve this with a replacement. What he did but, surprise, EGO repr. talked with him like with someone who knowns nothing about and easily can be "shot off" with you have "3 Years of warranty so if something wrong in this time we replace it.." He was very surprised and he didn't understand how was rejected the replacement. Especially how was never used, EGO must just clean the registration on them. I wanna mention that he knowns what a battery means, what's the life and charge/discharge mean and also what storage conditions need to be and what means TIME for a lithium cell. He is working in the same field.. He tried to convince the guy but no chance..and how he is a cool guy didn't want to arguing to hard or yell. Bad was done, he decides to do a complet return for all EGO bought, unless this two batteries will be replaced. Now he is in business trip for next 10 days, I don't know what he want to do after he's back, to call EGO again or HD or something else. Couldn't talk with him about this before he left. I wrote you without his knowledge, to see what you guys say, saw some of you are good about electronics and batteries. Should I convince him to not go on with his decision or push him to talk with EGO again, or I don't know. Any advice is welcome. Thank for your help and sorry for this long letter, wasn't my intend to be so long.
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tinna

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Posted 1 year ago

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Ken, Champion

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Official Response
They're not "old" batteries. They're brand-new and unused, with full warranties. The manufacture date is irrelevant.
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Amber F., Official EGO Rep

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Official Response
We appreciate everyone taking the time to chime in and offer advice. We sincerely hope Tinna's conversation with her husband goes well and that ultimately, they decide to give EGO Power+ a chance- especially after making such an investment. Either way, we wish them nothing but the best of luck moving forward. We are now closing this conversation. Thank you again for all of your input!