Hi Donnie! Thank you for your post, and we are sorry that you are having trouble with your hedge trimmer. We want you to know we are here to help you in any way that we can. If you could either send an email to firstname.lastname@example.org with your contact number so that one of our EGO specialists can get back to you; -or- give us a call back at 855-346-5656 today and we can troubleshoot further with you in detail. We look forward to hearing from you!