Have questoions regarding the 12 inch trimmer

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  • Problem
  • Updated 3 months ago
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my 12 inch trimmer  is not working. HAve used and love it but had weeds wraparound under the trimmer head.,  Removed the  trimmer head and  with much effort removed the debris but may have removed a gasket. Need to know  if I did because after replacing the triimmer head it does not  sit well on the post and is crooked. Can not find my book on the trimmer to see what is wrong. I am 82 years old and not too mechanicaly inclined  but  aware that I may have removed the gasket under the trimmer head  which I believe may have melted from long use and the debris collected  under the head may have adhered to the gasket  Need to know what to do to get the trimmer working. does a great job when working . Tried to call to speak to someone but waited a long time and did not speak to anyone., that is why I am contacting you  on line. Please respond.  
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Gloria Dreier

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Posted 3 months ago

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Ken, Champion

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Official Response
I'm not an Ego employee, but you might want to call customer service back. They're really busy this time of year as the season for lawn tools is taking off. You might try calling early in the day before they get busy, or there is an option to have them call you back.

That said, I found the manual online, and it has a diagram of the trimmer head taken apart. I took a screen grab of it and attached it to this message, in case it can help you.