Have purchased three of the Ego equipment: trimmer, blower and chair saw. Now have problem with battery and can get no help from Ego nor home depot!! Very sorry I spent all this money on equipment with no company backing. Now need to find how to unload chain say, trimmer a nd blower!!
Fred Ego does a great job of standing behind their products with a 3 year battery and 5 year tool warranty. Give customer service a call and they will trouble shoot the matter and get you fixed up as needed. If you are more of a do it yourselfer, then post some details here and we will try and help you diagnose or fix the problem.
customer service department can also be reached at 1-855-EGO-5656
(1-855-346-5656) from 8:30AM - 8:00PM EST (Monday - Friday) &
10:00AM - 6:00PM EST (Saturday & Sunday).