Where is my side chute

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  • Updated 2 years ago
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1st: Have not received my "free chute" that was offered in my self propelled mower kit.2nd: When I just registered my new leaf blower, it only gave me 2 options; Kit or Tool. I tried to register it as a "Kit" but it required that I enter a charger S/N to process the registration. The other option, "Tool" did not give me an option to register the included battery. 

So I just registered the battery separately from the blower even though the tool and battery came in the same box. And I registered it using the same receipt. However, the receipt does not show the battery itemized on the receipt. This seems like it will be a denied claim since the receipt does not show the battery... 

Very aggravating that Ego has not responded to my first attempt at contacting through the "Contact Us" form on the website. Also, it's aggravating that the website product registration is making me go through all this just to make sure my battery will be warrantied if it fails considering that it does not show up on the Home Depot receipt as being purchased but it came in the same box as the blower.
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walter griffith

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Posted 2 years ago

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Beth Walsh

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Official Response
When you purchase the kit it comes with a battery, a tool and a charger. Is this what you purchased? When you register you add the serial number from each part with the one receipt you have. If necessary, just add the scanned receipt 3 times...once per item. It has been awhile since I did mine.

I called customer service and completed the registration over the phone as I did not understand the different serial numbers.

The model on the box denites the kit and each unit I side denotes the Individual part.

Here is the number to customer service. (855) 346-5656.
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walter griffith

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Good call, Ms. Walsh. I just checked the package once again and yes, there is a charger under the package flooring of the box. (Duh, I suppose I should have known this since nobody would sell a battery operated tool without a charger included... again, *duh*)

Guess I'll have to un-register the first posting.

HOWEVER, I still haven't heard back from them on the "Contact Us" online form regarding the "free chute" offer.

I researched mowers for over a year before I decided to try EGO. My last mower was a Murrey and it lasted for over 20 years. The Ego has such amazing reviews on Youtube from so many different people; I wanted to give them a shot. So I got a used Ego push mower that was in good shape. It cuts WONDERFULLY! But the battery it came with is shot after only 8 uses (by me).

But I really wanted the self-propelled. So I got one. It's great. But after reading the posts by others who bought new and then reading the hassle they've had with Home Depot... man... I've researched this for over a year. I hope Ego has a good warranty program. This other owner has waited since May 2017 and still hasn't gotten his mower back. 

Good thing Home Depot has a 90 day return policy... if Ego doesn't follow up with me on this, I'm returning all of it... all $750 of it... before the 90 days runs out.

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